White Glove Treatment
White Gloves Delivery and Installation It is our pleasure to offer white gloves delivery and installations of Shredders and other office equipment. For an additional charge of $150.00, the delivery carrier will deliver and uncrate a given box (this service excludes HSM shredders which have their own "white gloves service"). However, disposal of the packaging material will be the responsibility of the end-user. In some circumstances, the "white gloves installation" cost may exceed $150.00 due to circumstances of stairs or lack of freight elevators. Please contact us at 800.203.0233 to describe your special circumstances.
Dock to Dock Delivery - All shipments will ship freight prepaid from our shipping dock to the customer’s receiving dock only. Additional charges will apply for delivery other than dock to dock. If dock appointments are required for receipt of merchandise, then it is incumbent on the customer to notify Machine-Solution.com of this policy. The customer is responsible for any additional delivery charges if dock appointments are not kept by the end user. The customer is also responsible for providing necessary equipment for offloading any merchandise. It is the responsibility of the customer to inspect the merchandise upon arrival and to verify the accuracy of the delivered merchandise.
Liftgate Service - Additional charges may apply if a liftgate is required to complete a delivery. A liftgate is a used to move freight from the truck’s floor to ground level and is required for heavy items that may not be lifted by one driver or delivery person. Liftgates are typically required where the customer does not have “dock high” receiving facilities. Any customer that cannot provide an adequate loading dock should request a liftgate service when ordering. It is the customer’s responsibility to notify Machine-Solution.com if a liftgate delivery is required. By purchasing liftgate delivery service, the customer is not purchasing inside delivery to the customer’s facility.
Cost of Redelivery - If a delivery is refused by a customer (for reasons that are not the fault of the carrier) and if the merchandise must then be redelivered to the same customer, then the customer will be charged a redelivery fee.
Cost of Redelivery International Shipping (Exceptions of Free Freight) - For those customers outside of the contiguous 48 states of The United States of America, prepaid shipping is available to a dock in the USA only; and it is the responsibility of the customer to provide for shipping arrangements from the USA dock to the final destination. All costs for shipping from the USA dock to the final destination are borne by the international customer. All international orders must be paid in advance via wire transfer and the order will ship subsequent to receipt of said wire transfer.