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Shipping Policy

It is our policy we offer several shipping options on all items in our web site, Machine-Solution.com that ship within the boundaries of the contiguous 48 states of the USA. We understand that some of our customers may require expedited shipping such as second day air or next day air freight. In such circumstances the customer will be responsible for the additional cost of shipping. Most items under 80 pounds will ship via UPS ground or Fed Ex Freight ground transportation. Larger and heavier items will ship via common carrier.

Our Mexican and Canadian customers must also pay shipping to a USA border city, and all costs of transit across the USA border will be borne by our Mexican or Canadian customers. Machine-Solution.com does not guarantee transit times, either verbal or inferred. These are estimates and should be understood as such. All weights shown are approximate and obtained from standard packaging procedures. Skid or pallet weight is not included.

Dock to Dock Delivery All shipments will ship freight from our shipping dock to the customer’s receiving dock only. Additional charges will apply for delivery other than dock to dock (such as to a residential address). If dock appointments are required for receipt of merchandise, then it is incumbent on the customer to notify Machine-Solution.com of this policy. The customer is responsible for any additional delivery charges if dock appointments are not kept by the end user. The customer is also responsible for providing necessary equipment for offloading any merchandise. It is the responsibility of the customer to inspect the merchandise upon arrival and to verify the accuracy of the delivered merchandise.

Liftgate Service Additional charges may apply if a liftgate is required to complete a delivery. A liftgate is a used to move freight from the truck’s floor to ground level and is required for heavy items that may not be lifted by one driver or delivery person. Liftgates are typically required where the customer does not have “dock high” receiving facilities. Any customer that cannot provide an adequate loading dock should request a liftgate service when ordering. It is the customer’s responsibility to notify Machine-Solution.com if a liftgate delivery is required. By purchasing liftgate delivery service, the customer is not purchasing inside delivery to the customer’s facility.

Cost of Redelivery If a delivery is refused by a customer (for reasons that are not the fault of the carrier) and if the merchandise must then be redelivered to the same customer, then the customer will be charged a redelivery fee by the carrier, and Machine-Solution.com will collect and bill the customer for this additional redelivery fee.

Cost of Redelivery International Shipping For those customers outside of the contiguous 48 states of The United States of America shipping is available to a dock in the USA only; and it is the responsibility of the customer to provide for shipping arrangements from the USA dock to the final destination. All costs for shipping from the USA dock to the final destination are borne by the international customer. All international orders must be paid in advance via wire transfer and the order will ship subsequent to receipt of said wire transfer.