Service Department  

At www.Machine-Solution.com, we service office equipment with factory trained and certified technicians who service many brands of paper shredders, paper cutters, and paper folders. These brands include MBM, Martin Yale, Destroyit, Dahle, HSM, Intimus, Kobra, Triumph, Olympia, and Kutrimmer.

  


We DO NOT service the following shredders: GBC or Royal.

 

Government / Military Customers (GSA):
Call for us for Special Discount on a repair for folding machines or high security shredders!

ProSource Packaging, Inc. offers repair services for customers within a 15 mile radius of our location in Northwest Houston. Please check that you are within 15 miles of our address: 14911 Stuebner Airline Road Houston, Texas 77069

For customers within a 15 mile radius of our location: You may call us at (281) 453-8801 to schedule a service call. Please note that we require payment in advance before dispatching a service technician. Time and day of dispatch will depend on availability of our service technicians. We accept all major credit cards including MasterCard, Visa, Discover Card, and American Express.

We charge for travel time inbound* and outbound**.
(* Inbound time is the travel time our service technician leaves our offices to arrive to your location. )
(** Outbound time is the travel time our service technician leaves your location and arrives at our offices.)

For Customers outside of our 15 mile radius:
Please contact the organization you purchased the machine from and ask them for an authorized local servicing dealer in your area.