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Below are the Manufacturer's Warranty Policies
American International Electric Warranty
Limited Equipment Warranty If any part of your new American International
Electric product fails within 3 months from date purchase because of a manufacturing
defect, A.I.E. will furnish the required replacement part without charge, F.O.B.
factory upon receiving the defective part.
This warranty does not cover damage by accident, misue, abuse, installation in abnormal
conditions of moisture, dirt or corrosive matter, misapplication or improper installation
and does not cover expendable items such as Teflon covers, shrink film, sealing
elements, pilot lights etc. This warranty extends to the Purchaser only for a period
of one year from date of purchase.
A.I.E. will not be responsible for repairs by anyone other than the factory and
this warranty is void if any modification or alteration is made to the equipment
by anyone other than A.I.E. Installation and operation of the equipment to comply
with all applicable electrical and safety standards is the sole responsibility of
the Purchaser.
Akiles Warranty and Repair
AKILES WARRANTY:
1) Akiles equipment has a warranty of one year from date of purchase.
2) All warranties are FOB Ontario, CA, unless otherwise agreed to.
3) All warranties are against manufacturing defects only. These warranties do not
cover damages due do improper use or mishandling of merchandise, including any extraordinary
event leading to the damage, whether it is foreseeable or not.
4) Damages incurred during transportation are not covered by our warranty policy.
Akiles, however, will be more than willing to assist you with any transportation
claim. It is your responsibility to inform carrier of any damage to merchandise
upon delivery. This will help validate and expedite your claim. IMPORTANT: For shipments,
Akiles will use your carrier of choice whenever possible. If one is not chosen by
you, Akiles will use the best option. Akiles only works with well established, professional
and reliable carriers.
5) For equipment warranty claims received within 14 days of shipping date, Akiles
at option will replace the unit for a new one, upon return of the defective equipment.
If a replacement equipment is requested prior to the return of the defective equipment,
a new invoice (cost of equipment plus freight) will be generated. A credit (for
the 1st invoice plus ups ground charges) will be generated once the defective equipment
is returned and if the claim is deemed to be valid. Akiles at option will cover
UPS ground charges for the return of the defective machine.
6) For equipment warranty claims received after 14 days of shipping date, Akiles
will repair and return (via UPS ground) the equipment. No replacement of equipment
will be accepted unless it is deemed by Akiles that it is not cost effective to
repair the defective machine.
7) It is customer’s responsibility to properly pack (preferable with its original
packaging) and ship merchandise back for inspection and repair/replacement, as any
damage incurred during its transportation will not be covered by our warranty policy.
8) For all valid warranty repairs and/or replacements, Akiles will cover transportation
expenses back to customer via UPS ground (no express deliveries)-for USA mainland
shipments only.
9) Akiles distributors may request parts for equipment under warranty Free Of Charge,
if they prefer to do their own repairs. A serial number and invoice date must be
provided. Akiles reserves the right to request the return of any defective part(s).
AKILES REPAIRS
1. Any merchandise return for repair or replacement needs to be authorized by AKILES
PRODUCTS, INC., prior to shipping it back. An RMA # (Return Merchandise Authorization
Number) must be issued by Akiles Products, Inc. Please have equipment serial number
handy when requesting RMA #.
2. For Warranty repairs, proof of purchase (invoice) must be provided for the equipment
to be repaired. See AKILES EQUIPMENT WARRANTY POLICY. Serial Numbers do do not constitute
proof of purchase
3. For Non-Warranty repairs, a $ 50.00 minimum inspection charge will apply. For
repairs over $ 75.00 (parts and labor), we will contact you for your authorization
prior to repairing the unit.
4. Equipment not returned with its original packaging may be subject to a $ 15.00
repackaging fee.
IMPORTANT REMINDER: It is your responsibility to properly pack (preferable with
its original packaging) and ship merchandise back for inspection and repair/replacement,
as any damage incurred during its transportation will not be covered by our warranty
policy. Furthermore, any merchandise damaged incurred due to improper packaging
may void any warranty repair.
Applied Magnetics (AML) Warranty
Warranty: One calendar year from the date of shipment from AML. We will repair or
replace any defective component or defect in materials or workmanship free of charge
during the warranty period. Warranty EXCLUDES willful neglect, damage, shipping
damage, and physical abuse, or the following (consumable, normal wear-and-tear items):
Cutter, Cutter Bearings, Bed Blade, Drive Belt, Residue Bags, rubber rollers. Warranty
is VOID if our evaluation determines that the unit has been improperly repaired,
adjusted, or altered.
This Infostroyer is warranted for one calendar year from the date of shipment from
AML. We will repair or replace any defective component or defect in materials or
workmanship free of charge during the warranty period, subject to the following
conditions:
A. To expedite return of a unit to service:
1) AML may, at its option, exchange an incoming unit for a brand new or factory-refurbished
unit.
2) However, if a customer requests that the returned unit be repaired, rather than
exchanged, AML will certainly honor that request, provided that the customer is
willing to accept a possible delay for repairs to his specific machine.
B. SHIPPING COSTS (Warranty Repairs): Customer pays shipping to AML; AML pays return
shipping wihthin the continental USA.
C. Warranty EXCLUDES:
1) Willful neglect, damage, shipping damage, and physical abuse;
2) Damage due to excessive AC line voltage applied;
3) The following (consumable, normal wear-and-tear items): Cutter, Cutter Bearings,
Bed Blade, Residue Bag, rubber rollers;
4) Damage due to failure to perform Maintenance Procedures detailed above.
5) Introduction of foreign or improper materials into the unit, as detailed above.
Please see "Don't Feed" section of the operator manual.
6) Overheat damage due to blocked Blower air inlet and outlet.
D. This Warranty is VOID if our evalution determines that the unit has been improperly
repaired, adjusted, or altered.
E. To the extent permitted by applicable law, Applied Magnetics Laboratory, Inc.
limits the duration of any implied warranty of merchantability or fitness for a
particular purpose to one year and excludes incidental or consequential damages
for breach of any warranty on this product.
Cushion Pack © Warranty
Cushion Pack © cardboard shredders are covered by the limited warranty described
herein for the sole benefit of the original purchaser. This warranty is valid for
a period of one (1) year from the date of purchase on electrical components and
5 years from date of purchase on the cutting assembly against defects in materials
and workmanship.
In the event such defects are within the warranty period of your Cushion Pack©
shredder, Cushion Pack© will, at its sole option, repair or replace with an
equivalent part at no charge to the original purchaser. This warranty applies to
replacement parts only and is exclusive of labor and shipping expense to conduct
repairs.
This limited warranty is void (1) if the product has been damaged by accident,
unreasonable use, misuse, neglect, lack of lubrication, vandalism, improper service,
act of nature, improper supply power or other causes not arising out of defect in
material or workmanship. (2) All parts must be returned at end user’s expense to
ProSource Packaging, Inc. for inspection of warranty claim. (3) End user must
maintain a log record to validate operational maintenance procedures have been
followed on the regularly scheduled basis as outlined in the Cushion Pack©
Operating Instructions and Start-Up Manual. Log records must be handwritten, signed
and dated by the maintenance technician. End user is responsible for creating
operational maintenance log record. Electronic operational maintenance log
records are NOT acceptable due to ease of being falsified.
IN NO EVENT SHALL CUSHION PACK© OR PROSOURCE PACKAGING, INC. BE LIABLE FOR
THE LOSS OF USE OF THE PRODUCT, REMOVAL EXPENSES, TRANSPORTATION DAMAGE OR ANY OTHER
SPECIAL INCIDENTAL OR CONSEQUENTIAL COST(S), EXPENSES OR DAMAGES ARISING OUT OF
OR IN CONNECTION WITH THE PERFORMANCE OF THE MACHINE OR ITS USE BY THE PURCHASER,
USER, OR ANY OTHER PERSON. THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER
WARRANTY EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OR MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. THERE ARE NO WARRANTIES
BEYOND THE DESCRIPTION ON THE FACE HEREOF.
Dahle Shredder Warranty
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Effective April 1, 2008 all Dahle paper shredders (except
for Security Level 5 and Level 6 models) will be backed by a 2 year manufacturer's
warranty.
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Dahle guarantees it’s paper shredders to be free from manufacturing defects (materials
/ workmanship) for a period of 2 years. Dahle offers a lifetime guarantee on the
cutting cylinders (1 year on Security Level 5 and Level 6 models).
This warranty does not cover damage caused by improper oiling, paper jams, misuse,
abuse, improper line voltage, or unauthorized repair. This waranty applies to the
original purchaser only and is not transferable. There are no other guarantees expressed
or implied beyond the face of this agreement.
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Dahle Shredder Warranty on Shredders Purchased Before April 1, 2008
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One (1) year limited warranty against defects in manufacturing, materials and assembly
(*excludes wearable items). This limited warranty further covers the cutting cylinders
for the life of the shredder (one (1) year on High Security models).
This warranty begins on the date of purchase and applies to the original purchaser
only. It does not cover damage caused by abuse, misuse, or by unauthorized repair.
There are no other warranties expressed or implied beyond the face of this agreement.
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Dahle Paper Cutter Warranty
Dahle North America offers a one (1) year limited warranty against defects in manufacturing,
materials and assembly (*excludes wearable items).
This warranty begins on the date of purchase and applies to the original purchaser
only. It does not cover damage caused by abuse, misuse, or by unauthorized repair.
There are no other warranties expressed or implied beyond the face of this agreement.
Fellowes Paper Shredder Warranty Claim and Return
Policy (Consumer #800.955.0959)
All Fellowes shredders are covered by a one or two year parts and labor warranty
against defects in material and workmanship. Fellowes only responsibility to the
end user under this warranty is to provide for repair or replacement of any machine
that fails during the warranty period. Since the warranty of any product is between
the manufacturer and the end user, Fellowes reserves the right to determine the
legitimacy of any warranty claim. As such, Fellowes retains the sole right to determine
if a machine should be replaced or repaired. Fellowes has instituted an easy to
use, consumer friendly, procedure for dealing with warranty claims. Toll free consumer
hot lines have been installed to handle consumer complaints; a simple, quick exchange
program for defective personal shredders insures rapid resolution to consumer complaints.
Fellowes has also built an extensive network of independent servicing dealers that
can handle repairs of office shredders at the consumer's location. It is in the
best interest of the consumer and the selling dealer to let Fellowes work directly
with the end user to solve product quality issues in the most efficient and timely
fashion. If a replacement machine is needed, Fellowes will make the arrangements
directly with the end user. As a general rule, products of this type are not returnable
once they have been used. Defective products will be handled via repair or replacement
as outlined in our warranty. However, customer satisfaction is our primary goal
and Fellowes recognizes that certain situations will necessitate the return of a
shredder. As a result the following return policy applies to all shredder products.
Fellowes Paper Shredder Return Policy
The following return policy applies only to shredder returns related to warranty
defects. As indicated above, non-defective shredders that have been opened and used
are not returnable. Non-defective returns accepted by the selling dealer are the
responsibility of the dealer unless previous arrangements have been made with Fellowes.
New, unopened shredder returns will be subject to Fellowes normal product return
policy. Unused, non-defective shredders may be returned if they are unopened and
in they're original packaging.
1. In every situation where an end user contacts the selling dealer with reference
to returning a shredder for any reason, the dealer should first establish if shredder
is still covered by Fellowes warranty (12 or 24 months). Validity of claims against
Fellowes 5, 7 or 20 year cutter warranty can only be determined by Fellowes. No
machine will be accepted for return to Fellowes or repaired, at no charge, by Fellowes
if the machine falls outside normal warranty terms or time frame. Fellowes authorized
service dealers and/or Fellowes does offer out of warranty service and repair or
replacement for a fee.
2. Fellowes recognizes that consumers should have the right to return machines that
fail to operate correctly immediately upon, or shortly after, being put into service
(out of box failures). Therefore, only shredders that fail during the first thirty
days of ownership will be eligible for return to Fellowes from the selling dealer
or wholesaler. If a shredder fails within 30 days of purchase by the end consumer,
and attempts to direct the consumer to Fellowes normal warranty repair procedures
have failed, the selling dealer may accept a return from the end user. Once the
return is received, the dealer should contact Fellowes, or their wholesaler, for
a Return Authorization number (RA#). It is the selling dealer's responsibility to
make certain that the shredder is defective and eligible for return. Once an RA#
is issued the selling dealer should replace the shredder for the end user, then
arrange for the return of the shredder to either Fellowes or their wholesalers facility
depending on where the dealer purchased the machine. Once the shredder is received
at Fellowes return center it will be inspected for defects. Fellowes will inspect
all returns before any deductions or credits will be authorized.
(a) If a shredder that was returned as defective is found to be in good working
order, Fellowes will issue a credit to the dealer or wholesaler for the original
purchase price less freight costs and a restocking fee of 20%.
(b) If shredder is found to be defective, Fellowes will issue a full credit and
incur all freight costs. No re-stocking fees will be applied.
3. If the shredder is outside of the thirty-day window but still covered by Fellowes
warranty, then the selling dealer should direct the consumer directly to Fellowes
or local service dealer for resolution of their warranty claim. Under normal circumstances,
the selling dealer is not authorized to accept returns of shredders that have been
in service for more than 30 days. Fellowes will work directly with the end user
to find the best method for solving their quality problem. Depending on the circumstances
and the product involved, Fellowes will either repair or replace the product at
no cost to the consumer.
4. If an exception to the 30 day rule is authorized by Fellowes and the shredder
is still covered under Fellowes warranty, the selling dealer should contact Fellowes
or their wholesaler for a Return Authorization number (RA#). It is still the selling
dealer's responsibility to make certain that the shredder is truly defective and
as such, eligible for return. Once an RA# is issued the selling dealer should replace
the shredder for the customer then arrange for the return of the shredder to either
Fellowes or their wholesalers facility depending on where the dealer purchased the
machine. Once the shredder is received at Fellowes return center it will be inspected
for defects. Fellowes will inspect all returns before any deductions or credits
will be authorized.
(c) If a shredder that was returned as defective is found to be in good working
order, Fetiowes will issue a credit to the dealer or wholesaler for the original
purchase price less freight costs and a restocking fee of 20%.
(d) If shredder is found to be defective, Fellowes will issue a full credit and
incur all freight costs. No re-stocking or non-defective fees will be applied.
Garner Limited Warranty
Garner Products warrants to the purchaser of the degausser, that any part thereof,
which proves defective within 1 year of the date of shipment, will be repaired or
replaced free of charge if returned to the factory FREIGHT PREPAID. Manufacturer’s
obligation is limited to the cost of material and labor to repair or replace and
does not include transportation expenses.
All returns must be specifically authorized by the factory prior to shipment as
represented by a factory specified return authorization number marked prominently
near the shipping label.
This warranty shall not apply to any product, which has, in our judgment, been tampered
with, altered, subject to misuse, neglect or accident. In addition, the warranty
does not extend to repairs made necessary by normal wear.
This warranty extends to the original purchaser only and begins on the date of original
purchase as evidenced by your packing slip or invoice. The warranty period
is not extended if we repair or replace a warranted product or any parts. Garner
Products may change the availability of limited warranties at its discretion, but
any changes will not be retroactive.
DAMAGE
This shipment was packaged and delivered to the carrier with utmost care to insure
safe delivery of goods. When the shipment is received and signed for by the Transportation
Company, consignor's responsibility ceases. Do not accept shipment, which evidences
damage or shortage until the agent of the carrier endorses a statement of the irregularity
on the face of the transportation receipt. Without documentary evidence, claim cannot
be filed.
CONCEALED DAMAGE
Interstate commerce commission has indicated that a carrier is as much responsible
for concealed damage as for visible damage in transit. Upon receipt of shipment,
promptly unpack and check thoroughly. If concealed damage is discovered, cease further
unpacking and request immediate inspection by the local agent of the carrier. A
written report of the agent's finding, with his signature, is necessary to support
claim.
SHORTAGE
Check shipment against shipping papers. Do not discard packing materials or cases
until contents have been found to be correct. The removal of badly needed items
before a shipment is checked may create a shortage. Check all possibilities before
reporting a shortage. RETAIN SHIPPING CONTAINER FOR FUTURE SHIPMENTS.
CLAIMS
If your agent of carrier has been given an opportunity to inspect the shipment,
any claim or a shortage or damaged merchandise can be handled as a simple and routine
procedure. CONSIGNEE MUST FILE CLAIMS. Shipping terms are F. O. B. point of shipment.
WARRANTY RETURNS
All returns must be specifically authorized by the factory prior to shipment as
represented by a factory specified return authorization number marked prominently
near the shipping label. Call (800) 624-1903. When you
contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if
the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if
you use an address in the United States (excluding Puerto Rico and U.S. possessions
and territories). Otherwise, we will ship the product to you freight collect. Proper
documentation should include the return address, a name and phone number of the
contact person, the serial number of the merchandise being returned and a description
of the reason for the return. Omission of any of this information will delay service.
Garner Products will select method for return shipment, usually via UPS Ground Service.
Alternate shipment methods may be made at the customer’s expense.
NON-WARRANTY RETURNS
All returns must be specifically authorized by the factory prior to shipment as
represented by a factory specified return authorization number marked prominently
near the shipping label. Call (800) 624-1903. When you
contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if
the product is lost or damaged in shipment. Proper documentation should include
the return address, name and phone number of the contact person, the serial number
of the merchandise being returned and a description of the reason from the return.
Omission of any of this information will delay service. Non-warranty returns
are subject to a restocking fee, up to 25% of the purchase price at the discretion
of Garner Products. Unless specified otherwise, Garner Products
will select method of return shipment after repairs, usually via UPS Ground Service.
Alternate shipping arrangements may be made at the customer’s expense. All repair
shipments will be returned to the customer C. O. D. repair and freight cost.
GHL Packaging General Warranty
GHL Packaging warrants each new product manufactured to be free from defects in
material and workmanship for a period of (1) year from date of shipment by GHL Packaging.
This warranty is not transferable with any subsequent resale. Terms and conditions
set forth are:
1. Defective parts under warranty must be returned to GHL Packaging freight prepaid.
2. GHL Packaging's sole obligation and purchaser's sole remedy in the event of a
warranty dispute shall be, at GHL Packaging's option, to repair or replace the part
in question.
3. Labor cost incurred in removing the defective part and installing the replacement
part is not covered by this warranty.
4. Contact GHL Packaging for a return authorization number prior to returning any
defective part. That number must accompany the part upon its return.
5. This warranty is in lieu of all other warranties, expressed or implied, including
but not limited to warranties of merchantability and fitness for a particular purpose,
non-infringement or any other matter.
GHL Packaging Warranty Exclusions
1. This warranty shall not apply if equipment has been tampered with, misused, improperly
installed, altered, or has received damage due to abuse, carelessness, accident
or failure to follow recommended regular maintenance procedures or has been serviced
by someone other than a duly authorized factory representative without the express
written consent of GHL Packaging.
2. GHL Packaging shall not be held liable to any person for direct, indirect, incidental
or consequential damages or delay resulting from any defect, negligence, or tort.
The customer hereby waives for itself any claims for punitive damages and all claims
of negligence of strict liability or both. In no event shall Preferred Packaging's
liability exceed the purchase price of the product or products in dispute.
3. GHL Packaging shall not be held liable for any damages arising out of or in connection
with the operation of the equipment should the customer or its agent fail to maintain
the equipment in safe operating condition.
4. This warranty shall be voided if the customer renders useless any safety device
or part.
5. This warranty does not cover the unwarrantable parts such as Teflon tape, pads,
wire, silicone and other consumable parts.
6. GHL Packaging reserves the right to make changes, additions or improvements to
any product with no obligation to make such changes to any product with no obligation
to make such changes to any previously shipped product covered by this warranty.
Herbold Meckesheim Warranty
Warranty: warranty covers defective materials and workmanship for a period of 12
months, labor is warranted for 90 days. During this period, equipment must be maintained
in accordance with Herbold's operation manual. Items not covered under this warranty
include normal wear items and consumables. Normal wear items include: cutting knives,
security screens, drive belts and internal hardware. Consumables include waste collection
bags and dust cartridges.
HSM of America Warranty
Quality is part of the company philosophy and all products are manufactured to the
highest quality standards. All technical data and measurements are approximate values
and based upon single shift operations. All products are subject to different limits
and specifications due to operation length, paper size, grain, weight, misuse/abuse
and power configurations.
Read the Manufacturer's Operating Instructions, included with the product, prior
to operation, to help ensure all precautions are taken to avoid canceling the manufacturer's
warranty.
The manufacturer warrants that any new products sold will be free from defects in
material and workmanship when used under specified and normal operating conditions.
This warranty is void if repairs are necessitated by accidents, misuse, abuse, water
damage or fire.
The capabilities of all products are in each specification flier. To over use a
model causing a product failure is not covered by this warranty. Modifications,
alterations and repairs must be performed by an authorized technician. Lubrication
for cross-cut shredders is required every fifteen to thirty minutes of operations,
to maintain top working condition and this warranty.
HSM of America Compact Shredders
Parts to repair any failure caused by defect is limited to one (1) year from date
of invoice. Labor to repair any failure caused by defect is limited to 180 days
from date of invoice.
HSM of America Office Shredders
Parts and labor to repair any failure caused by defect is limited to two (2) years
from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects
for twenty (20) years from date of invoice.
HSM of America Professional Shredders
Parts and labor to repair any failure caused by defect is limited to two (2) years
from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects
for twenty (20) years from date of invoice. (If machine is purchased with an Auto
Oiler, the Cutting Roller is warranted to be free of manufacturer's defects for
twenty (20) years from the date of invoice.)
HSM of America Level 5 Shredders
Parts to repair any failure caused by defect is limited to one (1) year from date
of invoice. Labor to repair any failure caused by defect is limited to ninety (90)
days from date of invoice. Cutting Rollers are warranted to be free of manufacturer
defects for one (1) year from date of invoice. Failure to lubricate these machines
properly will void the warranty. ( Level 5 Shredders purchased with an Auto Oiler:
Labor is increased to one (1) year from date of invoice; Cutting Roller is warranted
for five (5) years from date of invoice.)
HSM of America High Security (Level VI) Shredders
Parts to repair any failure caused by defect is limited to one (1) year from date
of invoice. Labor to repair any failure caused by defect is limited to ninety (90)
days from date of invoice. Cutting Rollers are warranted to be free of manufacturer
defects for one (1) year from date of invoice. Failure to lubricate these machines
properly will void the warranty. High Security (Level VI) Shredders purchased with
an Auto Oiler: Labor is increased to one (1) year from date of invoice; Cutting
Roller is warranted for five (5) years from date of invoice.)
In all cases, the final authority in determining cutting system defects lies with
the manufacturer. All cutting systems must be returned to the manufacturer.
HSM of America Premium Shredding Systems
Limited ten (10) years of Cutting Roller's warranty on crosscut industrial models
and limited ten (10) years Cutting Roller's warranty on straight models. Parts and
labor to repair any failure caused by defect is limited to one (1) year from date
of invoice.
HSM of America Profi Packs
Parts and labor to repair any failure caused by defect is limited to one (1) year
from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects
for ten (10) year from date of invoice.
HSM of America NOTES:
Freight or transportation damage is not classified as a warranty repair in any case.
Proof of purchase invoice is required from the end-user for warranty validation.
All parts under warranty will be shipped and invoiced using standard costs and will
be credited for the full amount only when the defective-like part is returned.
IT IS RECOMMENDED THAT A "MAINTENANCE AGREEMENT" BE UTILIZED TO SUPPLEMENT ALL WARRANTIES
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Industrial Warranty
Industrial shredders are covered by the limited warranty described herein for the
sole benefit of the original purchaser. This warranty is valid for a period of one
(1) year from the date of purchase on electrical components and 10 years from date
of purchase on the cutting assembly against defects in materials and workmanship.
In the event such defects are within the warranty period of your Industrial shredder,
ProSource Packaging, Inc. will, at its sole option, repair or replace with an equivalent
part at no charge to the original purchaser. Buyer is responsible for return freight
in and freight out of replacement parts when making a warranty claim and copy of
log book must be included. This warranty applies to replacement parts only and is
exclusive of labor and shipping expense to conduct repairs.
This limited warranty is void (1) if the product has been damaged by accident, unreasonable
use, misuse, neglect, lack of lubrication, vandalism, improper service, act of nature,
improper supply power or other causes not arising out of defect in materiel or workmanship.
(2) All parts must be returned at end user’s expense to ProSource Packaging, Inc.
for inspection of warranty claim. (3) End user must maintain a log record to validate
preventive/operational maintenance procedures have been followed on the regularly
scheduled basis as outlined in the Industrial Operating Instructions and Start-Up
Manual.
IN NO EVENT SHALL PROSOURCE PACKAGING, INC. BE LIABLE FOR THE LOSS OF USE OF THE
PRODUCT, REMOVAL EXPENSES, TRANSPORTATION DAMAGE OR ANY OTHER SPECIAL INCIDENTAL
OR CONSEQUENTIAL COST(S), EXPENSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH
THE PERFORMANCE OF THE MACHINE OR ITS USE BY THE PURCHASER, USER, OR ANY OTHER PERSON.
THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS
FOR ANY PARTICULAR PURPOSE. THERE ARE NO WARRANTIES BEYOND THE DESCRIPTION ON THE
FACE HEREOF.
Kobra Warranty
Kobra paper shredders are covered by the limited warranty described herein for the
sole benefit of the original purchaser. This warranty is valid for a period of one
(1) year from the date of purchase on Kobra level 1 through 5 shredders and ninety
(90) days on Kobra level 6 high security shredders against defects in materials
and workmanship. The cutting blades in Kobra shredders level 1 through 5 are covered
by this limited warranty for five (5) years from the original date of purchase and
on level 6 high security models for one (1) year from the date of original purchase
against defects and workmanship. In the event such defects are within the warranty
period your Kobra shredder retailer will, at its sole option, repair or replace
with an equivalent product at no charge to the original purchaser. Warranty labor
is covered for one (1) year on level 1 through 5 models and for ninety (90) days
on level 6 high security models. Your Kobra service center reserves the right to
require proof of purchase to perform warranty service.
This limited warranty is void (1) if the product has been damaged by accident, unreasonable
use, misuse, neglect, lack of lubrication, vandalism, improper service, act of nature,
improper supply power or other causes not arising out of defect in materiel or workmanship.
(2) If your Kobra shredder retailer has not been given reasonable opportunity to
inspect the product alleged to be defective.
IN NO EVENT SHALL KOBRA, MARQUIS OR YOUR KOBRA SHREDDER RETAILER BE LIABLE FOR THE
LOSS OF USE OF THE PRODUCT, REMOVAL EXPENSES, TRANSPORTATION DAMAGE OR ANY OTHER
SPECIAL INCIDENTAL OR CONSEQUENTIAL COST(S), EXPENSES OR DAMAGES ARISING OUT OF
OR IN CONNECTION WITH THE PERFORMANCE OF THE MACHINE OR ITS USE BY THE PURCHASER,
USER OR ANY OTHER PERSON. THIS LIMITD WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER
WARRANTY EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OR MERCHANTABILITY AND FITNSS FOR ANY PARTICULAR PURPOSE. THERE ARE NO WARRANTIES
BEYOND THE DESCRIPTION ON THE FACE HEREOF.
Lassco Wizer Warranty
All products manufactured by Lassco Wizer, including Spinnit® paper drills, LasscoJog®
joggers, and Cornerounder® corner cutters, shall conform to all specifications provided
in our literature, catalogs, and operation manuals and shall be free from defect
in material and workmanship at the time of delivery. Lassco Wizer’s warranty extends
for one year on all parts and labor excluding consumables and numbering heads. The
Lassco Wizer warranty includes motors, valve systems, and head assemblies only so
long as the products sold, as referenced, shall be used for the purpose intended
and maintained in accordance with Lassco Wizer maintenance manuals supplied with
the equipment. Lassco Wizer disclaims any liability from material or product failure
in such event the buyer shall not follow the proper operation procedure outlined
in the Lassco Wizer user’s manuals and schedules. Lassco Wizer will repair or replace
any part found to be defective within the warranty period; any item returned to
our factory must have a Return Authorization (RA) number provided by Lassco Wizer
with all freight charges prepaid. Consumables include, but are not limited to the
following: drill bits, drill blocks, sharpening tools, belts, knobs, cutting units,
screws, and hardware. Lassco Wizer numbering heads sold either individually or with
our numbering machines are subject to a 90-day warranty. All products for which
Lassco Wizer distributes but does not manufacture are subject to the original manufacturer’s
warranty. If you believe you have a warranty issue please contact Lassco Wizer for
an RA number.
Ledco Warranty
This laminator is guaranteed against defects in material and workmanship for a period
of two years after date of shipment. Defective parts will be replaced without cost
within the warranty period, provided the laminator has not been abused, altered
or operated contrary to instructions. Ledco, Inc. shall not be liable for any alterations
or repairs except those made with its written consent.
This obligation under warranty shall not extend to the following:
The adjustment of replacement of parts which are the normal responsibility of the
owner. For example: rubber rollers, heat shoe coatings, scratched or chipped paint,
loose fasteners (screws, nuts, etc.), or other items that show wear under normal
use.
Normal operating adjustments to heat, speed, tension, etc.
Parts that are not manufactured by Ledco, Inc. – If the individual manufacturer
warrants these items, their warranty is , in turn passed on to the original purchaser
of the laminator. Ledco, Inc. does not incur any obligations or liability as a result
of the warranties, which are the sole responsibility of the appropriate individual
manufacturer.
Any laminator that proves defective during the warranty period may be returned to
Ledco, Inc. unless it is decided that the necessary repairs can be made during a
service call. Notice of the defect should be submitted in writing or by phone to
Ledco before any steps are taken to repair or return the machine.
If the machine is returned the following should accompany it:
Customer name, address, and phone number
Written particulars regarding the malfunction
Date of installation
Serial number of the machine
RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE SHIPPING
CONTAINER
Send all returned equipment freight PREPAID to:
Ledco, Inc., 4265 North Main Street, Hemlock, NY 14466
If your machine needs servicing after the warranty has expired please contact your
dealer. Ledco, Inc. does offer technical support if your dealer is unable to assist.
This warranty is expressly in lieu of all other warranties expressed or implied.
This includes the warranties of Merchantability and Fitness For Use of all other
obligation or liabilities of Ledco, Inc. Ledco neither assumes nor authorizes any
other person to assume it for any other obligation or liability in connection with
the sale of this laminator except as provided for above. Further, this warranty
will not apply to any machine or part thereof which has been damaged as a result
of an accident or as a result of the abuse, misuse, or neglect of the machine. The
warranty is also void if the laminator has been altered or repaired by any other
than an authorized repair facility or dealer.
Martin Yale Industries General Warranty
Martin Yale warrants all component parts of its products to be free of manufacturing
defects for a period of one year from the date of purchase by the user. Martin Yale
Industries (MYNA) warrants all component parts and workmanship of its products to
be free of manufacturing defects for a period of one year from the date of purchase
by the consumer.
Parts Coverage
Consumable parts are not covered under warranty. Consumable parts include: shred
boxes, knives, cutting sticks, drill bits, paper punch pins, blocks, retarders and
feed wheels. Paper trimmer blades have a limited lifetime warranty. MYNA will repair
or replace all other component parts found to be defective within the warranty period,
unless failure was caused by accident, misuse, improper maintenance, or shipping
damage caused if returned to MYNA for warranty reasons.
Labor Coverage
MYNA retains the sole right to authorize labor to repair a machine in the field
or have the machine returned to our factory for repair. If returned to our factory
for repair, the dealer or consumer must contact MYNA for a Return Goods Authorization
(RGA) and return the unit with transportation charges prepaid. Labor charges for
the installation or replacement of consumable parts as described above is not covered.
Labor charges for routine maintenance such as, but limited to, the cleaning of rollers
is not covered. MYNA will not pay trip charges or mileage charges associated with
any repairs, unless approved in advance.
Shipping Coverage
MYNA will not be responsible for any packaging or transportation charges incurred
without its specific authorization through the RGA process. No C.O.D. shipments
will be accepted. MYNA will pay shipping charges to return products back to the
consumer or dealer after any authorized repair in our factory.
MYNA reserves the right to require return of defective parts. If return is required,
the following terms apply:
a) Approved warranty parts will be shipped upon request and invoiced at the then
prevailing rates including freight.
b) Credit for the warranty parts will be issued, including the cost of freight to
and from our factory if upon inspection, the returned parts prove to be defective.
c) If air freight or overnight shipment is requested, the dealer or consumer will
be responsible for those charges with no reimbursement.
Additional Martin Yale Industries Shredder Warranties
Intimus and Olympia Branded Shredders: MYNA warrants all Intimus
and Olympia slot-fed shredders, except high security models, to be free of defects
in material and workmanship under normal use for three years parts and labor. A
lifetime limited warranty is provided for fracture of the cutting cylinders. Warranty
is null and void for any slot-fed shredders used as part of a shred for pay service.
Martin Yale Branded Shredders: MYNA warrants Martin Yale shredders
to be free of defects in material and workmanship under normal use for two years,
parts and labor. Warranty is null and void for any slot-fed shredders used as part
of a shred for pay service.
Specialty and Industrial Shredders: MYNA warrants all conveyor
fed shredders, hopper fed shredders, the PacMaster, PacMate and ScriptStroyer shredders
to be free of defects in material and workmanship under normal use for one year
parts and labor. The cutting cylinders of all conveyor or hopper fed industrial
capacity shredders and the PacMaster are warranted for five years for fracture of
the cutting cylinders.
High Security Shredders: MYNA warrants all high security shredders
to be free of defects in material and workmanship under normal use; one year parts
and labor, one year on the cutting cylinders. Warranty is null and void for any
slot-fed shredders used as part of a shred for pay service.
Your request for an RGA must include the model number and serial number of the
product.
Disclaimers:
a) This warranty applies to current models only. For discontinued models, consult
original warranty.
b) This warranty is void if repairs are necessitated by accident, misuse, abuse,
water damage, or fire damage.
c) All Repairs must be performed by an authorized technician.
d) Modifications to, or alterations of the product, including any override of safety
features or use of non MYNA approved parts will void this warranty.
e) Particle cut, cross-cut, and high security shredders of all types and brands
require lubrication and running in reverse as directed in the Operators Manual with
approved liquid (non-spray) shredding oils. Failure to lubricate these systems will
void the warranty.
f) This warranty is in lieu of all other warranties, expressed, implied, statutory
or otherwise.
g) Extended warranties are subject to the same provisions and terms as this general
warranty.
h) MYNA makes no warranty of merchantability or fitness of any product, for any
particular purpose.
i) To the extent permitted by law, any consequential or incidental damages of any
kind, including, but not limited to lost profits or other economic injury are not
warranted.
MBM Warranty Information
Destroyit® Shredders
Lifetime limited warranty on strip- and cross-cut cutting shafts and wheels
1 year limited warranty on super micro-cut cutting shafts and wheels
1 year warranty on all other parts, excluding wearables
MBM Triumph Cutters, MBM Folders, MBM Collators, MBM Kutrimmers, MBM Support Products
and MBM Interfaces
1 year limited warranty, excluding wearables
MBM Bookletmakers and MBM Face Trimmers
1 year limited warranty, excluding wearables
3 year limited warranty on Sprint 5000 bookletmaker, excluding wearables
MBM Replacement Parts
1 year limited warranty on mechanical parts, 90-day limited warranty on electrical
and electronic parts
MBM Corporation agrees to repair or replace, at its option, any defective part or
component covered by this warranty, provided there is no evidence of abuse and we
first receive written notice of a defect within the applicable warranty period.
Wearable items are not covered under warranty. Wearable items include, but are not
limited to: blades, sticks, staple heads, light bulbs, rubber rollers, belts, feed
stones, separator pads, fuses, clutches, and brakes. This warranty extends only
to the original purchaser and does not include labor or the payment of any labor
charges or incidental or consequential expenses. Warranty claims must be submitted
with replacement part order. MBM Corporation makes no further warranty of any kind
and specifically disclaims any warranty of merchantability for a particular purpose.
FOB North Charleston, SC for products sold in the US. FOB Toronto for products sold
in Canada.
Minipack-America Limited Warranty Policy
Please review our warrant policy. Minipack-america will guarantee the parts for
one-year (1) year from the date of installation, or 15 months from the invoice,
whichever occurs first. The procedure is as follows. 1. The parts in question are
submitted to minipack-america for evaluation. 2. The parts are supplied to the dealer.
3. Any additional shipping expenses are that of the dealer. 4. All labor and travel
time are responsibilities of the dealer.
Equipment manufactured by minipack-torre is warranted to be free of defects in parts
and craftsmanship for a period of one (1) year from the date of installation, or
15 months from the invoice, whichever occurs first, minipack-america exclusive obligation
under this warranty is limited to repairing or, at its option, replacing any minipack-torre
part that is determined by minipack-america to be defective. The warranty is for
the original purchaser of new equipment. Component subsystems manufactured by minipack-torre
carry the warranty as stated herein. The warranty does not apply to subsystem component
parts which are not manufactured by minipack-torre. Subsystem component parts not
manufactured by minipack-torre shall be subject to any warranty of its manufacturer.
This warranty shall not apply to damage resulting from installation, modification,
or repair by anyone other than a minipack-america authorized distributor/dealer.
Nor shall it apply to any equipment which has been subject to accident, alterations,
neglect, misuse or improper maintenance. In the event of highly corrosive or high
moisture applications, special protective coatings or stainless steel construction
might be needed. minipack-torre and minipack-america shall not be liable if minipack-torre
equipment or components are used with accessory equipment not manufactured by minipack-torre.
Representations and/or warranties, by whomever made (even if made by minipack-america
authorized distributors/dealers), which are inconsistent with the terms herein shall
not constitute a term of the minipack-torre or minipack-america express warranty
and shall not be binding on minipack-torre or minipack-america.
THE LIMITED WARRANTY SET FORTH ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING,TO
THE PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER,
WHETHER EXPRESSED, IMPLIED OR ARISING BY OPERATION OF LAW, INCLUDING, BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY TYPE, MANNER OR DEGREE, AND ANY LIABILITY BY MINIPACK-TORRE
OR MINIPACK-AMERICA FOR SUCH INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY DISCLAIMED.
Some states do not allow this exclusion or limitation of warranties and/or damages,
so the above limitations and/or exclusions might not be applicable to you. This
warranty gives you specific legal rights, and you might also have other rights that
vary from state to state.
Olympia Warranty
Olympia Branded Shredders: MYNA warrants all Olympia slot-fed shredders,
except high security models, to be free of defects in material and workmanship under
normal use for three years parts and labor. A lifetime limited warranty is provided
for fracture of the cutting cylinders. Warranty is null and void for any slot-fed
shredders used as part of a shred for pay service.
Commercial Paper Shredders: Olympia warrants all commercial paper
shredders to be free of defects in material and workmanship under normal use. Three
(3) years parts and labor and a limited lifetime warranty on the cutting cylinders.
High Security Shredders and Pharmacy Shredder: Olympia warrants
all high security paper shredders to be free of defects in material and workmanship
under normal use. One (1) year parts and labor and one (1) year on the cutting cylinders.
All Other Products: Olympia warrants all component parts of its
products to be free of manufacturing defects for a period of one year from the date
of purchase by the end user. Paper Trimmers have a limited lifetime warranty. This
warranty does not include the cost of any labor incurred or performed by the dealer
or another third party to replace defective components. This warranty does not cover
wearable and consumable parts such as knives, cutting sticks, drill bits, or blocks,
rubber rollers, etc.
Olympia will repair or replace any component part found to be defective within the
warranty period, not caused by accident, misuse, or improper maintenance, if returned
to our factory, transportation charges prepaid.
If you believe you have a warranty claim, contact Olympia for a Return Goods Authorization.
Olympia will not be responsible for any charges incurred without its specific authorization.
Warranty parts will be invoiced, including freight. Upon return of the alleged defective
part, credit will be issued, including the cost of ground freight, if the part proves
to be defective.
This warranty is in lieu of all other warranties, express, implied, statutory or
otherwise. Olympia makes no warranty of merchantability or fitness for a particular
purpose.
To the extent permitted by law, any consequential or incidental damages of any kind,
including, but not limited to lost profits or other economic injury are not warranted.
This warranty applies to current models only. For discontinued models, consult original
warranty. This warranty is void if repairs are necessitated by accident, misuse,
abuse, water damage, or fire. Particle cut, crosssut, and high security crosscut
shredders require lubrication as directed in the Operator’s Manual. Failure to lubricate
these systems will void the warranty. Modifications, alterations, and repairs must
be performed by an authorized technician.
Proton Data Security Warranty
Proton Limited Warranty: This Limited Warranty applies only to Proton hardware products
you purchased for your own use and not for resale.
Proton warrants that each hardware product is free from defects in materials and
workmanship under normal use during the warranty period. The warranty period for
the product starts on the original date of purchase specified on your invoice unless
Proton informs you otherwise in writing.
During the warranty period, Proton shall repair or replace at its option and at
no charge to the purchaser, any equipment or components which under normal conditions
of use and service are determined to be defective material or workmanship. Under
Proton’s Warranty Service, your product will be repaired or exchanged at a designated
service center, with shipping arranged by Proton. You are responsible for disconnecting
the product, packaging the product with the original shipping materials and box,
and shipping it to the designated service center. If you do not have the original
shipping materials and box, a shipping container will be provided to you at cost
for you to return your product to a designated service center. A courier will pick
up your product and deliver it to the designated service center. Following its repair
or exchange, the service center will arrange the return delivery of the product
to you.
This warranty does not cover expenses incurred in the removal and reinstallation
of any product, whether or not proven defective. This warranty does not apply to
consumable items such as knives, cutters, screens, drive belts or chains, or filter
media, etc., unless determined to be defective when the equipment was placed in
service at first location of use.
Components manufactured by others for use in Proton equipment will be limited to
the original manufacturer’s warranty which may exceed or be less than Proton’s warranty.
Proton will not be responsible for asserted defects or failures, caused by misuse,
neglect, abuse, improper operation, unauthorized service or parts, or normal wear.
To obtain warranty service or an extended warranty, contact the Proton Customer
Service Department at (305) 670-5202, or e-mail: info@protondata.com. Provide the
Customer Service representative with the Model, Serial Number and date of purchase
of the product.
EXCEPT AS PROVIDED ABOVE, PROTON DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS
OR IMPLIED, WITH RESPECT TO THE LICENSED PRODUCTS, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PROTON'S SOLE
OBLIGATION UNDER THE FOREGOING LIMITED WARRANTY SHALL BE TO PROMPTLY REPAIR OR REPLACE
ANY DEFECTIVE UNIT OF THE LICENSED PRODUCTS. PROTON'S EXPRESS LIMITED WARRANTY SHALL
NOT BE ENLARGED, DIMINISHED OR AFFECTED BY, AND NO OBLIGATION OR LIABILITY SHALL
ARISE OUT OF PROTON RENDERING TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION
WITH THE LICENSED PRODUCTS. IN ANY CASE, PROTON’S ENTIRE COMBINED LIABILITY UNDER
ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY
CUSTOMER.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROTON BE LIABLE
FOR SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
LOSS OF PROFITS, DATA OR EQUIPMENT, COSTS OF PROCUREMENT OF ALTERNATIVE PRODUCTS
OR SERVICES, LOSS OF CONTRACTS, OR LOSS OF BUSINESS OPPORTUNITY, WHETHER OR NOT
REASONABLY FORESEEABLE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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Product
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Warranty
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Model 1090
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2 Years
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Model 1100
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2 Years
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Model 2070
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2 Years
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Model 1250
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1 Year
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Model 1250A
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1 Year
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Model 2495
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1 Year
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Model 8000
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2 Years
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Model ObliTERAtor 2.0
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90 Days
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Model T-4
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1 Year (The Proton T-4 is manufactured in the USA in ISO 9001 certified facilities and is built to last. However, if a problem occurs with your unit under normal operating conditions Proton will repair your T-4 at no cost to you.
The T-4 warranty is a full parts and labor warranty. Proton will have a trained service technician inspect the unit onsite where available. If you are outside of a service area Proton will cover shipping to have your unit inspected and repaired. Proton gladly provide shipping materials for free if you do not have the original packaging.
)
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TBS, Inc. Warranty
Hardware or Software, sold by TBS, will be free from defects in workmanship and parts during normal use for ninety (90) days (unless stated otherwise on sales
contract and approved by the Service Manager) beginning on the date installed.
If any defects, Hardware or Software, occur during this period, contact TBS office (832) 220-9343 x101 and be prepared to furnish pertinent details concerning
the defect and the model and serial number.
Warranty service is provided at our HQ office (Cypress, TX) during normal business hours from 9:00 a.m. to 5:00 p.m. daily (local time) Monday through Friday
except on TBS observed holidays. Any such service performed at other times and all service required to correct defects or malfunctions not covered by
warranty, will be billed at our labor rates and parts rates then in effect.
Warranty does not cover defects or malfunctions which (1) are not reported to TBS during the warranty period; (2) are caused primarily by fault to comply with
the requirements or instructions contained in the operator/instruction manual; (3) result from service, repair or modification performed without TBS’s
authorization, or (4) result form external causes such as, but not limited to, acts of nature, theft, negligence, civil commotion or other events beyond TBS’s
control.
TBS will not be liable, to the extent permitted by law, for any incidental or consequential damages resulting from improper functioning of equipment sold by
TBS.
After a TBS representative has determined that a defect subject to warranty exists, the maximum liability of TBS shall not exceed, and customers remedy is
limited to, at the option of TBS, (1) repair or replacement of defective parts or Software; or (2) return of defective parts and refund of the total price; or (3) if
service has been defective, repeating the service.
This policy replaces all previously written and/or implied warranty policies. Changes to this policy may be made without prior notice to customers.
EXCEPT TO THE EXTENT EXPRESSLY PROVIDED HEREIN, AND IN LIEU OF ALL OTHER WARRANTIES, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
TBS, Inc. MAINTENANCE AGREEMENT POLICY
SERVICES TO BE RENDERED
TBS hereby agrees to perform, during normal business hours, the following services with respect to the equipment, Hardware or Software, purchased from our
company.
a. Regular inspections, including equipment cleaning, lubricating, replacement of parts, adjusting and testing machines on a regular basis, and
unlimited service calls.
b. Phone support for all Hardware & Software products.
c. Unless otherwise expressly stated by the customer, replacement of worn parts is performed at no charge during the entire term of the
agreement.
d. The agreement does not include consumable parts such as ribbons, ink cartridges, drum and die, batteries, etc.
e. Any additional service calls during normal business hours are at no charge except as a result of customer abuse, required overhaul, or operator
training.
f. In the event an equipment overhaul becomes imperative, a cost estimate will be submitted for customer approval.
g. TBS shall not be responsible for failure to render service due to causes beyond our control.
h. Normal service hours are 9:00 a.m. to 5:00 p.m. (local time) Monday through Friday, except TBS observed holidays.
TERMS AND CONDITIONS
a. The normal TBS maintenance agreement starts on the day following the 90 day warranty period, and covers one year, unless specified otherwise
on the agreement. Telephone support will be available from 9:00 a.m. to 8:00 p.m. (Eastern Standard Time) Monday through Friday.
b. In the event payment has not been made, an invoice will be rendered after each scheduled service call. PAYMENT TERMS ARE NET CASH FROM
DATE OF INVOICE.
c. The agreement may be terminated at any time by either party upon 30 days written notice.
d. This agreement is not assignable without the prior written consent of TBS.
e. Customer shall allow TBS full and free access to the equipment, Hardware or Software, and agrees to provide a suitable installation environment
as specified in the applicable manufacturer’s installation manual.
f. The rates set forth on the maintenance agreement are for performing maintenance service only at the location at the effective beginning date of
this agreement. In the event the customer relocates the equipment to an address in a different area, TBS reserves the right to elect, at its sole
discretion, to either (1) adjust the rates prescribed for the balance of the term in accordance with TBS’s established service rates; or (2)
terminate this agreement with respect to the relocated equipment, and in the event of prepayment, reimburse the customer an amount
representing any service not yet rendered with respect to the equipment relocated.
g. Fulfillment of the agreement is contingent upon, and is subject to, accidents, breakdowns, strikes, sabotage, insurrection and war, and delay and
interruption in the failure of source of materials, supplies, equipment, labor and transportation, and acts of God or the public enemy to other
causes and conditions whether of like or different nature affecting TBS and to orders, contracts, priorities, directives, requisitions, or requests of
federal or state government, whether or not voluntarily assumed.
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